Fair and transparent refund practices
Return unused items within 30 days
Refunds processed within 7 business days
100% refund for eligible returns
We offer refunds for items returned within 30 days of purchase. To be eligible for a refund:
The following items cannot be refunded:
Email support@sommyscases.ng or WhatsApp +234 913 346 1357 with your order number and reason for return.
We'll provide you with return shipping details and a return authorization.
Pack the item securely and ship it using the provided label (or your own shipping method).
Upon receipt, we inspect the item (typically 3-5 business days).
Once approved, we process your refund to the original payment method within 5-7 business days.
For items received in damaged or defective condition, we provide prepaid return labels. For other returns, shipping costs are borne by the customer unless stated otherwise. We recommend using tracked shipping to monitor your return.
If you receive a damaged, defective, or incorrect item, contact us immediately with photos. We will:
Prefer an exchange? We're happy to help! You can exchange for:
Orders can only be cancelled before processing begins. Once an order enters processing (1-2 business days), cancellation is not possible. In this case, you would need to return the item once received.
For customers who made manual bank transfers, refunds are processed as follows:
In some cases, the following deductions may apply:
Items returned after the 30-day refund period will not be accepted. We recommend returning items as soon as possible to avoid missing the refund window.
For refund inquiries or to initiate a return, please contact us:
All dates mentioned are calculated from the order date. Ensure you initiate returns within the specified timeframe to avoid losing your refund eligibility.